# Contact support

> Contact support  We offer a few options to get in touch with us when you need support   On the app     Tap your photo in the lower right hand corner   Tap  Hel

Source: https://support.fanatics.live/en_us/contact-support-ryFzL9iWZx

Last updated: 2026-02-03T22:30:43.449Z

There several ways to get in touch with us when you need support:

### Submit a request

1.  Reach out to our support team directly using our [contact form](https://fanatics.kustomer.help/contact/contact-us-BJn3501gbe)

### **On the app**

1.  Tap your photo in the lower right hand corner
2.  Tap **Help center** at the bottom of the screen
3.  Fill out & submit the request form for support

## Contact the seller

Contacting the seller directly may be the most efficient way to resolve some issues, including:

*   Tracking updates
*   Missing, incorrect, or damaged items
*   Accidental bids
*   Order cancellations

If you need help with any of the above issues, we ask that you contact the seller directly before contacting support through the following steps:

### **On the app**

1.  Login to your account
2.  Tap your photo or avatar on the bottom right
3.  Tap **Orders**
4.  Tap **Contact** next to the relevant purchase

### **On the web** 

1.  Click on **Browse by Seller**
2.  Click on the Shop you wish to contact
3.  Click **Message** in the upper right hand corner
4.  Start your chat with the Seller

Sellers are expected to respond to buyer inquiries within 2 business days. If you haven’t heard back within 2 business days or can’t resolve the issue with them, our team is here to help.