# Seller shipping requirements

> Sellers are responsible for setting and clearly communicating their shipping policies This includes establishing base shipping rates fulfilling orders promptl

Source: https://support.fanatics.live/en_us/seller-shipping-requirements-S1NpEJDWZl

Last updated: 2026-06-30T13:24:33.255Z

Sellers are responsible for setting and clearly communicating their shipping policies. This includes establishing base shipping rates, fulfilling orders promptly, and covering any shipping-related costs beyond the standard rate.

## What covered by collectors

At checkout, collectors are charged the base shipping rate set by the Seller.

*   **For card breaks**: $4.95 flat rate, plus $0.50 for each additional item
*   **For all other items**: Shipping costs vary based on size, weight, and destination

## What covered by sellers

Fanatics Live provides prepaid shipping labels in most cases. However, Sellers are responsible for any additional costs, including:

*   Upgraded shipping services (e.g. Priority Mail)
*   Signature confirmation
*   Additional insurance

These extra costs will be reconciled monthly and invoiced to Sellers by Fanatics Live.

Sellers are also required to display their estimated shipping timeframes on their storefront so fans know when to expect their items.

## Insurance

Our shipping partner Shippo provides an integrated insurance feature that allows Sellers to purchase and print insurance labels directly. Insurance is paid for by the Seller.

*   For any shipment over $500 (individual item or total value), Sellers are required to purchase signature confirmation through the Seller Portal
*   This is necessary to qualify for protection in cases of non-receipt or payment disputes
*   See our [High Value Loss Reimbursement Policy](https://fanatics.kustomer.help/en_us/refund-cancellation-policy-SkH3Icsg) for full details

Please note to file an insurance claim, provide Fanatics with the shipping information **within 30 days of the shipment date.** Unfortunately, we are unable to process claims submitted after this period.

## Lost orders marked as delivered

If a shipping carrier marks an order as “Delivered” but the collector reports it wasn't received:

*   Either the Collector or the Seller must file a claim directly with the shipping company
*   All major shipping providers have online claims processes available to both recipients and shippers

## International shipping

International shipping isn't supported at this time.