At Fanatics Live, we’re determined to create a secure, trustworthy, and fun environment for all Sellers and Fans. By setting clear standards of behavior, we prevent harmful activities, maintain a positive user experience and protect user rights.  We use a combination of human and automated review to ensure that everyone adheres to our Terms of Use, Community, Seller, Fan Guidelines and Privacy Policy. Those who are in violation may be subject to corrective action. We take action based on the severity, frequency, and types of violations.

What's Our Process?

Each violation counts as one strike.

How many strikes can I receive?

Three strikes is the maximum amount an account can receive. However, if a violation proves to be severely egregious and puts the community and platform at risk, a one strike ban may be instituted.

How am I notified of a violation?

Notice will be sent via email and the violation will appear in the Trust and Safety dashboard under the My Account section on the Fanatics Live App.

What actions could be taken against my account?

• Warning: Notice will be sent of the violation, no further action will be taken at the time.
• Suspension: Temporary loss of access to the platform between 48 hours and 30 days, depending on the violation and frequency of violations.
• Ban: For the most serious violations or continued repeat violations, we will institute a permanent ban.
  
  

What happens during the investigation?

Depending on the severity of the violation, the user may loose participation privileges on the App.
(example:  A Seller can not go live and a Fan would not be able to join any special events or make purchases). 

Can I appeal a decision?

You have the right to appeal any action taken against your account.  Please contact us at policy@fanatics.live with any questions or additional information which may help inform your appeal.

False reports of policy violations

Any report needs to represent a genuine belief that someone has violated Fanatics Live Terms of Use, Community Guidelines, Fan & Seller Guidelines or Privacy policy. If someone is intentionally making false reports of policy violations, we may take actions against their account, such as restricting their activity on Fanatics Live or permanent ban from the platform.