Cancellation

We do not refund because of Buyer’s regret. It is at the Seller's sole discretion to confirm or deny any cancellation requests. If the Seller denies the request, the sale is final.


Shipping

Collectors are responsible for base shipping rates as set by the seller at the time of check out. For breaks, this covers all USPS Ground Advantage shipments and additional $.50 charges. Any additional shipping charges (ie: use of priority mail, additional insurance) will be reconciled at the end of each month and invoiced by Fanatics Live to sellers directly.

• Sellers are required to post their shipping timeframes on their store front
  
  
• US domestic (cards):
  • Fans will be charged  $4.95 for shipping with $0.50 for each additional item purchased
  • USPS First-class package service for all packages less than 1lb
  • USPS Priority Mail for packages over 1lb 
    
    
• US domestic (all other items):
  • Shipping costs will be determined by size, weight, and destination of item purchased 
    
    
• Insurance:
  • Our shipping partner Shippo will offer a insurance integration for direct purchase and print of insurance labels – paid for by seller
  • For items greater than $500 (either individual item or total value of items in the package), a signature confirmation is required to be purchased through the Seller portal in order to be protected against an item not received or a payment dispute. For further details, please see our High Value Loss Reimbursement Policy. 
    
    
• Our shipping partner Shippo will offer a insurance integration for direct purchase and print of insurance labels – paid for by seller
  
  
• For items greater than $500, signature confirmation is required to be purchased through the Seller portal, in order to be protected against an item not received or a payment dispute. For further details, please see our High Value Loss Reimbursement Policy.
  
  
• Orders marked Delivered but collector says not received:
  • If an order is delivered by the shipping company but the collector says they have not received it, either the collector or seller must file a claim with the shipping company. Every shipping platform has a claim filing process on line, which can be filed by the recipient or the shipper. Please ensure you have proof a claim was filed before reaching out to the seller.
    
    
• International Shipping: Is not supported at this time 

Shipping (Fanatics Authentic) 

Items will ship within 3-5 business days of the sale. 


Shipping (WWE) 

Live shows on Fanatics are held around the country at WWE events, items may take up 3 weeks after the purchase to ship.  WWE sends all purchases to Florida to be authenticated and re-packaged before they are shipped out to collectors. 

Changing the Shipping Address 

Once an order has been placed there is not a way to change the shipping address.

Tracking

Fans should receive the tracking information via email once an order ships. Tracking can also be found in the App and at Fanatics.live, on the Manage account page.  Click Purchases:

On the right side of each order, click the three dots.  

Details about the order, including tracking will display. 




For order or tracking questions, please contact the Seller.  If the Seller has not responded within 2 business days, please reach out to the Fanatics Live support team.