# Fanatics Live > Fanatics Live knowledge base – help articles and documentation. ## Account - [Create a profile](https://support.fanatics.live/en_us/create-a-profile-r142VkvWbx.md): Welcome to Fanatics Live Were excited to have you as part of our community Whether youre on the app or the web creating an account is quick and easy Just - [Update your username](https://support.fanatics.live/en_us/update-your-username-B1d24kPZZx.md): If you want to update your username please reach out to supportfanaticslive Customers arent currently able to update usernames on their own We dont re - [Seller fees](https://support.fanatics.live/en_us/seller-fees-SkgaNkDbe.md): As a Seller you are required to pay fees on transactions in accordance with the below fee schedule and authorize Fanatics Live to deduct all applicable fees fr - [Reset your password](https://support.fanatics.live/en_us/reset-your-password-S1I2N1DWWl.md): Need to reset your password Follow these steps to get back in the game On the app Open the app and tap Log In Enter your email address Tap For - [Delete your account](https://support.fanatics.live/en_us/delete-your-account-By19dUJzZe.md): Were sorry to see you go Please note once your account is deleted it cant be recovered and all associated information is removed To delete your accoun - [Update your Fanatics ONE ID](https://support.fanatics.live/en_us/update-your-fanatics-one-id-B1RTdYEMZx.md): To update your Fanatics ONE ID profile youll need the Fanatics app Fanatics ONE ID updates cant be made directly through Fanatics Live Once youve dow - [Contact support](https://support.fanatics.live/en_us/contact-support-ryFzL9iWZx.md): Contact support We offer a few options to get in touch with us when you need support On the app Tap your photo in the lower right hand corner Tap Hel ## Collector - [Add and manage payment methods](https://support.fanatics.live/en_us/add-and-manage-payment-methods-HyfI8cobWg.md): To complete a purchase on Fanatics Live youll need to add a debit or credit card to your Wallet At least one active payment method must be saved to purchase - [Using FanCash on Fanatics Live](https://support.fanatics.live/en_us/using-fancash-on-fanatics-live-Bk2Mw0m6ge.md): FanCash is a loyalty reward program where you earn credits from purchases made across the Fanatics ecosystem These credits can be redeemed for discounts on fut - [FanCash Policy](https://support.fanatics.live/en_us/fancash-policy-Hk6zwC76ee.md): Effective Date May 12 2025 Introduction This FanCash Policy Policy governs the use of FanCash on the FanaticsLive platform Platform By signing up - [Instant Rips](https://support.fanatics.live/en_us/instant-rips-r1b4wCmple.md): Instant Rips gives you a new way to experience collecting in real time Instead of waiting for a physical pack to arrive you buy a pack during a Fanatics Liv - [Breaker Rating Policy](https://support.fanatics.live/en_us/breaker-rating-policy-SJJVr7NpWx.md): Breaker Ratings are designed to help collectors share honest feedback and build trust across the Fanatics Live community Collectors may submit a rating after - [Refund & Cancellation Policy](https://support.fanatics.live/en_us/refund-cancellation-policy-SkH3Icsg.md): Fanatics Live features live competitive bidding for limited and rare products To protect the integrity of the auction process ALL SALES ARE FINAL BIDS ARE B - [Collector Guidelines](https://support.fanatics.live/en_us/collector-guidelines-r1y6Sqjl.md): These guidelines apply to anyone participating in a break placing a bid or making a purchase on Fanatics Live By creating an account and taking part in any - [Collector Protection](https://support.fanatics.live/en_us/collector-protection-HJOxH5jZl.md): Were committed to making every purchase feel secure and reliable If something goes wrong well step in to make it right so you can collect with confidence - [Fanatics ONE rewards](https://support.fanatics.live/en_us/fanatics-one-rewards-rJdpQfJGg.md): Fanatics ONE rewards Fanatics ONE is a free loyalty program built for fans When you create a Fanatics account or sign up in the app youre automatically enr - [Max Bid](https://support.fanatics.live/en_us/max-bid-Bkj3r62efl.md): Max Bid helps collectors stay competitive in fastmoving auctions without having to bid every second Set a private maximum bid and let the app bid on your beha - [Breaker ratings & reviews](https://support.fanatics.live/en_us/breaker-ratings-reviews-Bkv0rQVpWe.md): You can rate a Fanatics Live breaker within 30 days of your order being marked as delivered Ratings use a 1 to 5 star scale and are currently only available on - [My Spots](https://support.fanatics.live/en_us/my-spots-r1ahtnBWMx.md): My Spots My Spots is the fastest way to keep track of every break youre in on When you purchase a spot My Spots tracks it automatically so you never miss a ## Seller - [Seller Guidelines](https://support.fanatics.live/en_us/seller-guidelines-HkJaNyPbWl.md): Our Seller Guidelines apply to everyone who sells items on our platform each a Seller By creating a Seller account on Fanatics Live and or listing an it - [Apply for tax-exempt status](https://support.fanatics.live/en_us/apply-for-tax-exempt-status-rkiPAmagg.md): If youre a reseller or otherwise exempt from paying sales tax you can request to have tax removed from your Fanatics Live purchases by submitting a valid resa - [Payouts](https://support.fanatics.live/en_us/payouts-r1GTV1PZWg.md): Weve partnered with Stripe to make it easy for Sellers to access their funds To receive payouts youll need to Create a Stripe account Agree to the - [Support your fans as a seller](https://support.fanatics.live/en_us/support-your-fans-as-a-seller-S1c64kwWWl.md): Great support builds trust and loyal fans Buyers may reach out with questions about breaks theyve participated in with your store Sellers are required to a - [Seller shipping requirements](https://support.fanatics.live/en_us/seller-shipping-requirements-S1NpEJDWZl.md): Sellers are responsible for setting and clearly communicating their shipping policies This includes establishing base shipping rates fulfilling orders promptl - [Auction Policy](https://support.fanatics.live/en_us/auction-policy-SkLaEkDbbg.md): Fanatics Live permits Sellers to run auctions on our platform subject to this Auction Policy and our Terms of Use With respect to an auction in the event of - [Fanatics Live Seller Promotions Policy](https://support.fanatics.live/en_us/fanatics-live-seller-promotions-policy-rJUnqNIRx.md): FANATICS LIVE SELLER PROMOTIONS POLICY Effective as of May 4 2026 1 Overview Fanatics Live permits approved Sellers to run promotional giveaways sweepstak - [Protecting Your Shipments With Shipping Insurance](https://support.fanatics.live/en_us/protecting-your-shipments-with-shipping-insurance-BkNCyDMLfl.md): Overview When selling on Fanatics Live protecting your shipments ensures a smooth experience for both you and your buyers Through our partnership with Shipp ## Shipping & tracking - [Shipping & tracking](https://support.fanatics.live/en_us/shipping-tracking-BJDR41vWbg.md): Collectors are responsible for standard shipping charges which are set by sellers at checkout Standard shipping US Domestic For card shipments within th ## Trust & safety - [Community Guidelines](https://support.fanatics.live/en_us/community-guidelines-H1o0VyvWWg.md): Fanatics Live aims to continue the Fanatics tradition of bringing a diverse community of cultures ages and beliefs together through shared passions This is a - [Report a violation](https://support.fanatics.live/en_us/report-a-violation-BJT0VJDZl.md): Fanatics Live should be a safe place for everyone If you encounter a violation of our Terms of Use or Community Guidelines we ask that you report this beh - [Policy enforcement](https://support.fanatics.live/en_us/policy-enforcement-Hyu1rJwWbx.md): At Fanatics Live were determined to create a secure trustworthy and fun environment for all Sellers and Fans By setting clear standards of behavior we pre - [Off-Platform Behavior Policy](https://support.fanatics.live/en_us/off-platform-behavior-policy-Sk1krkvZe.md): At Fanatics Live we value the integrity of our community and expect all individuals associated with our platform to uphold certain standards of behavior both o - [Violent, dangerous or illegal activity](https://support.fanatics.live/en_us/violent-dangerous-or-illegal-activity-SJUyr1wWZg.md): Hate speech We do not allow users or content that promotes or glorifies hatred toward people based on race ethnicity national origin age gender gender id - [Impersonation, spam, deceptive practices & scams](https://support.fanatics.live/en_us/impersonation-spam-deceptive-practices-scams-r18GEByfZx.md): Impersonation We do not allow impersonation Impersonation includes but is not limited to using anothers name likeness profile information or any other - [Sensitive content](https://support.fanatics.live/en_us/sensitive-content-SyGyryPbbx.md): Child safety We dont allow content that endangers the emotional andor physical wellbeing of any persons especially minors Content that endangers minors in - [Copyright & trademark infringement](https://support.fanatics.live/en_us/copyright-trademark-infringement-Syx1HJDbWg.md): Copyright Infringement Claims Digital Millennium Act DMCA Notice If you believe that your work has been copied and posted on the Platform in a way that c - [Privacy Notice](https://support.fanatics.live/en_us/privacy-notice-S1moynhbZg.md): Effective as of June 27 2025 At Fanatics Collectibles and our family of trading cards marketplace live commerce and other brands such as Topps Fanatics - [Terms of Use](https://support.fanatics.live/en_us/terms-of-use-S14XNhkvZe.md): TERMS OF USE Last Updated June 2 2025 Welcome to Fanatics Live Please read these Terms of Use and our LINK Privacy Policy carefully ## Accessibility - [Turn on closed captions during live breaks](https://support.fanatics.live/en_us/turn-on-closed-captions-during-live-breaks-rJbanQReZx.md): Turn on closed captions during live breaks Whether youre watching for the hits or tuning in without sound captions help you stay locked in and make Fanatics ## Breaker - [Protecting Your Shipments With Shipping Insurance](https://support.fanatics.live/en_us/protecting-your-shipments-with-shipping-insurance-BkNCyDMLfl.md): Overview When selling on Fanatics Live protecting your shipments ensures a smooth experience for both you and your buyers Through our partnership with Shipp